TERMS & CONDITIONS for Tadele Travel
Tadele Travel Limited is a company registered at Companies House in the United Kingdom under registration number 9789582. Our registered office address is Dock Hub, Wilbury Villas, Hove, East Sussex BN3 8AH, England, United Kingdom.
The following terms and conditions govern your contract with us.
When you confirm your booking, it is assumed that you have read these terms and conditions and that you are in agreement with them.
In these booking conditions, “you” and “your” means all persons named on the booking including anyone who is subsequently added to your party.
“We”, “us”, “our” refers to “Tadele Travel”.
References to “tour”, “tour experience” and “arrangements” relate to the arrangements which we will put in place for you based on our contract. They do not include any bookings you yourself make for your tour.
- Your contract
When you book with us, we assume that you have the authority to accept on behalf of your party the terms of these booking conditions.
Once we have agreed the itinerary with you, you must complete our Booking Form. This form must be signed by person designated by you as “party leader”. The party leader who must be at least 18 when the booking is made must be authorised by all persons named on the booking or their parent or guardian for all party members who are under 18 when the booking is made to make the booking on the basis of these booking conditions.
The party leader is responsible for making all payments due to us. The completed signed Booking Form must be sent to us together with the payments referred to in Clause 4 below.
Subject to the availability of your preferred arrangements, we will confirm your tour by sending written confirmation of the booking to the party leader together with an invoice.
Your contract comes into being at the time of issuing of this confirmation invoice.
English Law will apply to your contract and to any dispute or claim which arises between us.
Once you receive your confirmation invoice, we ask you to check this carefully including the itinerary and price, and to contact us immediately if this confirmation contains any information that appears to be incorrect or incomplete, as it may not be possible to make changes later.
Please note that we cannot accept any liability for any inaccuracies in this document unless we are notified in writing within ten days of our sending it. Beyond this time we will do our best to rectify any mistake notified to us but you must meet any costs involved in doing so.
We will book and reconfirm your flights to Ethiopia unless otherwise agreed with you. It is your responsibility, however, to ensure that you are on time for your flight departure to travel to Ethiopia. Any change to the operating carriers after your booking has been confirmed will be notified to you as soon as possible.
If the carrier with whom you have a confirmed reservation is unable to offer you your booked flight or a suitable alternative which would subsequently result in a significant change to your tour, the provisions of Clause 10 “Cancellation and changes” will apply. At the time of booking we are not always in a position to confirm the flight timings for your flight and you should treat the flight timings given on your confirmation invoice as guidance only. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately two weeks before departure.
You must check your tickets carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched – we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change other arrangements without paying our normal charges except where specified in these conditions.
- Transport timings and delay
All timings we provide both for air and road travel to and in Ethiopia may be subject to change, sometimes at very short notice. It is your responsibility to check all relevant travel information as soon as you receive it. Delays may also occur over which we have no control. You must ensure that you are in the right place at the right time for all ground arrangements we have arranged for you. We cannot accept any liability if you are not in the right place at the right time for all ground arrangements we have arranged for you. Please note that we are not in a position to offer you any help at your outward or homeward point of departure with any delay in your international flight.
- Payment for your tour
To confirm your tour with Tadele Travel, a 30% deposit of the full tour cost must be paid at the time of booking.
The balance of the tour cost must be received by us not less than ten weeks prior to the start of your tour. If you confirm your tour within ten weeks of the start of your tour, you must pay the full cost of your tour at the time of confirming your booking.
- Cost of your tour
The cost of your tour will appear on your confirmation invoice.
Subject to any correction of errors, we will increase or decrease the price only in the event of any change in our costs or taxes/fees payable for services such as air flights or in the exchange rates which have been used to calculate the cost of your tour. Such increases or decreases after the tour cost has been communicated to you will be passed on to you by way of a surcharge or refund.
Please note that changes and errors do occasionally occur and we reserve the right to correct any error and amend any costing before confirmation.
If any surcharge is greater than 10% of the cost of your tour excluding any amendment charges, you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us except for any amendment charges. You have 14 days from the date of the surcharge invoice to tell us if you want to proceed with this option. If you do not tell us within this period that you wish to cancel your booking, we will assume that you do not wish to do so and that you will pay the surcharge. Any surcharge must be paid with the balance of the tour cost or within 14 days of the date of the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your tour as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.
- Passports, visas and health requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the Ethiopian Embassy or Consulate in your own country. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
It is a condition of travelling with us that you should take out adequate travel insurance for your tour and that your insurance cover is appropriate for your particular needs. We will ask you to send us a copy of your travel insurance when settling your balance with us which must be done no less than ten weeks before the date of travel.
Your travel insurance must cover death, personal injury, medical expenses, rescue and repatriation including the flying doctor service in the event of death or needing medical treatment, cancellation or curtailment of the tour. It should also include adequate cover for loss or damage to personal belongings (including valuable items such as photographic equipment).
It is your responsibility to read your policy details carefully and to take them with you on tour.
- Special requests
If you have any special requests, please advise us of this at the time of booking. Although we will try to pass on any reasonable requests to the relevant supplier, we cannot guarantee any request will be met, and failure to meet any such requests will not be a breach of contract on our part.
Please note that confirmation that a special request has been passed to the supplier is not confirmation that the request will be met. Please also note that we do not accept any bookings that are conditional on the fulfilment of a particular request.
- Medical conditions and disabilities
If you or any member of your party has any medical condition or disability which may affect your tour or any special requirements as a result of any medical condition or disability, it is your responsibility to inform us of this before you confirm your booking. You must also advise us if you develop any medical conditions or disability which may affect your tour after your booking has been confirmed. We reserve the right to decline your reservation if we feel unable to accommodate these particular needs or if full details of these conditions are withheld at the time of booking.
- Cancellation and changes
If you change or cancel your tour
If you want to make any changes to your tour after this has been confirmed with us, you must notify us in writing as soon as possible. This also relates to changing the composition of your tour party where a member of your party is prevented from travelling and you seek to transfer the place to somebody else. While we will try to accommodate your requests, we cannot guarantee that we will be able to meet any such request. In the case where we do make such changes, we reserve the right to charge an administration fee of £50 per person together with any costs we or our suppliers incur.
Any substantial change in your tour dates unless made more than two months before the start of your tour will normally be treated as a cancellation of the original booking and a new booking. In this case cancellation charges will apply.
If any member of your party has to cancel once the tour has been confirmed, you must advise us immediately in writing. The following cancellation charges relating to the period before the start of your tour within which written notification of cancellation is received will then apply:
- more than ten weeks: 30%
- 6 weeks to 10 weeks: 50%
- 0 – 6 weeks and after the trip has started: 100%
It might be possible for you to reclaim some of these cancellation charges through your insurance policy, but it is your sole responsibility to pursue this with your insurance company Please also note that cancellation by one or more members of your party may result in the recalculation of the tour cost for remaining party members.
If we change or cancel your tour
In exceptional circumstances we reserve the right to cancel confirmed bookings. There might also be occasions when we need to make changes to your confirmed tour. When this occurs, we will communicate this to you immediately. If this results in a significant change to your tour, we will offer you the choice of either accepting the changed arrangements or cancelling the tour and receiving a full refund of all monies you have paid to us. We will not be liable to pay compensation, nor will we have liability beyond what is offered above.
Please note that this clause does not apply if we have to cancel your tour as a result of your failure to comply with any requirement of these booking conditions, such as paying on time, or as a result of “force majeure” (see Clause 11 below).
- Force majeure
“Force majeure” means any event which we or the service provider in question could not reasonably foresee or avoid. These may include actual or threatened war, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and all similar events outside our control Where we are unable to fulfil our obligations to you as a result of “force majeure” we regret that we cannot accept liability for or pay any compensation.
- If you have a complaint
Please let us know immediately if you have reason to complain or experience any problems on your tour with us. Until we know about your complaint or problem, we cannot attempt to resolve it. We regret that we cannot accept liability if you fail to notify us of your complaint within one month of the end of your tour.
- Our liability to you
Subject to these booking conditions, we will accept responsibility if your tour arrangements are not provided as agreed in our confirmation invoice. However, we can only take responsibility for the service provided by our agents and suppliers in connection with your tour contract. Please note, however, that we cannot accept responsibility for any services which do not form part of our contract. We will also not be responsible for any injury, illness, loss, damage or death which have been caused by members of your tour party or by third parties not connected with the provision of your tour or by “force majeure” as defined above in Clause 11.
As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. If we are found liable for loss of and/or damage to any luggage or personal possessions, the maximum amount we will have to pay you is £1000 per person affected. At the same time, please remember that it is your responsibility to ensure you take out appropriate travel insurance to protect your personal belongings.
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the persons affected in total. This maximum amount will be payable only where you have received no benefit whatsoever from your tour.
Please note that where an airline carrier or hotelier would not be obliged to make any payment to you under the applicable international convention or regulation for any claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question.
- Behaviour and damage
It is our expectation that all our clients will have consideration for other people and other people’s property. If you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the tour of the person(s) concerned. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Also, when you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us including our own and the other party’s full legal costs as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
- Conditions of suppliers
Many of the services which make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you.
For any excursion or other tour that you may choose to book independently of what has been agreed in your contract, your contract will be with the operator of this excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
- Safety and safety standards
The safety and security of our clients is of paramount importance. While the destinations of our itineraries have all been chosen with this mind, we will constantly track all security issues in Ethiopia and the surrounding region and assess the impact on you while you are travelling on a Tadele Travel tour. To this end we will always stay in close contact with our colleagues and contacts in Ethiopia. We will also pay close attention to safety issues on the road, screening and training our drivers, and ensuring that all our vehicles meet high safety standards and that our drivers avoid driving at night. We also recommend you to consult the advice given by the Foreign and Commonwealth Office on travel to Ethiopia (www.fco.gov.uk/knowbeforeyougo) before booking and in good time before your departure.
As a general rule, the standards and requirements of safety in Ethiopia are not the same as those accepted in the UK and may often be lower. In connection with this, it should be noted that the services of your tour in Ethiopia will be provided within the framework of these standards and requirements and not those of the UK.
- Group bookings
When making a group booking for eight travellers or more, one person must act as the group leader. This person is responsible for organising all of the travellers in the group, and for confirming all the travellers’ details. The group leader is responsible for completing the booking form on behalf of the travellers, or for distributing the booking form to all the travellers in the group and returning it to Tadele Travel. The group leader is responsible for the booking and accepts the booking conditions on behalf of all the other travellers. The group leader must also pass on all information issued by Tadele Travel accurately and in full to the rest of the group.
All travellers’ details must be supplied as soon as possible at the time of booking. If any subsequent name changes or additions occur within the group later than ten weeks before departure, an amendment fee may apply.
The group leader is responsible for paying all sums on behalf of the group (including any amendment/cancellation charges). For group bookings made ten weeks or more before departure, a deposit of at least 30% of the booking total is required. If the booking is made later than ten weeks before departure, full payment will be required. The invoice for the group will be sent to the group leader. Any questions concerning the trip from travellers in the group should be sent to Tadele Travel via the group leader.
The group leader is responsible for any cancellation charges, either partial or full. We are not responsible for advising any other travellers in the group that a person has cancelled or that the trip has been cancelled. It is also the responsibility of the group leader to ensure all group members are adequately insured.« Back